Manajemen Sumber Daya Teknologi Informasi Laboratorium Komputer Menggunakan Balanced Scorecard (BSC) dan COBIT 5
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Abstract
Laboratorium komputer merupakan salah satu sarana pembelajaran yang berbasis Teknologi Informasi (TI) yang terdiri dari tiga sumber daya TI, yaitu software, hardware, dan brainware. Tidak adanya kesesuaian antara kemampuan hardware dengan spesifikasi hardware yang digunakan dapat menghambat pengguna (brainware) dalam melakukan praktikum dan pembelajaran di laboratorium. Selain itu, ketidaksesuaian tersebut juga mengakibatkan software berjalan lambat dan computer sering error sehingga praktikum menjadi terganggu dan berjalan tidak lancar. Untuk mengetahui kesesuaian antar sumber daya TI yang ada di laboratorium dibutuhkan proses pengukuran manajemen sumber daya TI yang ada saat ini. Skala likert menjadi salah satu metode untuk mengukur kinerja software, hardware, dan tata kelola laboratorium saat ini. Hasil pengukuran kemudian dievaluasi menggunakan framework Balance Scorecard (BSC) dengan melalui beberapa tahapan dan penyelarasan strategi TI. Setelah mengetahui hasil evaluasi dan kendala-kendala apa saka yang ada dalam melakukan pengelolaan maka langkah berikutnya adalah menentukan bagaimana cara memperbaiki dan melakukan peningkatan tata kelola TI. COBIT 5 akan menjadi framework pelengkap untuk memperbaiki sekaligus memprediksi pengembangan manajemen sumber daya TI. Hasil penelitian ini menunjukkan bahwa integrase antara COBIT 5 dengan Balance Scorecard (BSC) memberikan kemampuan dalam melakukan pengukuran tata kelola laboratorium serta memberikan kemampuan untuk meningkatkan pelayanan secara kontinyu.
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