Analysis of Lampung Provincial Social Service website using PIECES framework
Article Sidebar
Main Article Content
Abstract
The official website of the Social Office Lampung Provincial contains news content, routine activities, and information on public services. The website has been changed from an internal point of view but does not yet know how satisfaction is based on user perceptions. As a result, users no longer want to visit the Social Office website, which is one of the problems, so it is necessary to build a measurement model for the classification of website user problems using the Framework Pieces. Previously, the reliability and validity test of the questionnaire was taken from 338 samples of respondents, then entered the data analysis stage by assessing user characteristics based on the Likert scale and class intervals. Framework Pieces succeed to classify the problems of 338 samples in the range of good and poor. For the Performance domain with a score of 3,62 (Good), the Informations or Data domain with a score of 2,57 (Poor), Economics domain with a score of 3,35 (Moderate), Control or Security domain with a score of 3,61 (Good), Efficiency domain with a score of 3,36 (Moderate), finally for Service domain with a score of 2,60 (Poor).
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work